Technical Support


Password/Technical Questions?

Forgot how to access Secure Member Website? No Problem!

Forgot User ID?

Click and enter your:

  • Last Name
  • First Name
  • SSN or Member Number (on Member Card) or TaxID

You will be directed to your security questions to gain access to your User ID.


Forgot Password?

Click and enter your:

  • Last Name
  • First Name
  • Email Address

You will be directed to your security questions to gain password reset access.


First Time User?

Click your user type below to register:

  • Participant: Choose this option if you are a member covered by a Gilsbar plan.
  • Provider: Choose this option if you are a physician, hospital, or other medical facility requiring access to claims or eligibility information of a covered Gilsbar participant.
  • Group Contact: Choose this option if you are the Group Administrator or Human Resources contact person for an employer group covered by a Gilsbar plan.
  • Nationwide-Crescent Medical Bridge: Choose this option if you are a licensed insurance agent or broker partnered with Gilsbar for Supplemental Health Insurance from Nationwide.
  • Agent: Choose this option if you are a licensed insurance agent partnered with Gilsbar.
  • Broker: Choose this option if you are the broker or consultant for a group covered by a Gilsbar plan.
  • Carrier: If you are a Carrier partnered with Gilsbar, please contact your Gilsbar representative for access.

You will be directed to the first time user registration page based on your user type.


Still can’t login? You can get help by contacting the Webmaster. For further assistance with Online Support, click here. Please allow 24 hours during normal business hours.

CIC LinkedIn Facebook Twitter Back to TopBack to Top